Refund Policy

How refunds work for purchases billed through Captivation Suite.

Last updated: July 28, 2026

This Refund Policy explains how refunds are handled for purchases from brands supported by Captivation Suite that are billed through Captivation Suite (“Captivation Suite,” “we,” “us,” or “our”). Captivation Suite serves as the merchant account holder and administers billing, payment, and refunds for these purchases.

How Refund Terms Are Set

Refund eligibility and refund terms are established at the individual product or service level and are disclosed through the applicable offer, checkout, or product refund policy before purchase. Some products or services may be non-refundable. By completing a purchase, you agree to the refund terms presented for that specific purchase. Nothing in this policy limits any refund or cancellation right that cannot legally be waived.

Digital Products and Immediate Access

Many of the products offered by our brands are digital and provide immediate access upon purchase. Because of the nature of digital products, some may be designated as non-refundable, or may carry specific refund conditions. Any such terms are disclosed before purchase so you can make an informed decision.

How to Request a Refund

If you believe you are eligible for a refund, or you simply have a question about a charge, please reach out with the following information so we can help quickly:

• The name and email address used for the purchase.
• The brand or product you purchased from.
• The approximate purchase date and any order reference you have.
• A brief description of your request.

You can send this through our contact form or by phone using the details below. Providing complete information helps us review and respond as quickly as possible.

How Refund Requests Are Handled

When we receive a refund request, we review it against the refund terms that applied to your specific purchase. We aim to review refund requests promptly and respond as soon as reasonably possible. If a refund is approved, it will generally be issued to the original payment method. The time required for the refund to appear depends on the applicable bank or payment provider.

Exceptional Circumstances

Even where a product is designated as non-refundable, Captivation Suite, in coordination with the applicable brand, may approve a refund, credit, or other accommodation in exceptional circumstances. Any such accommodation is considered on a case-by-case basis and does not modify the refund terms applicable to other customers or purchases.

Subscriptions and Recurring Charges

For any product or service offered on a recurring basis, the billing amount, frequency, and cancellation method are disclosed before enrollment. Cancelling a subscription stops future charges going forward. Cancellation does not automatically refund charges already made, except as required by the applicable refund terms or by law.

Questions Before Disputing a Charge

If you see a charge you do not recognize, it may be a purchase from one of our brands billed through Captivation Suite. Before contacting your bank to dispute a charge, we encourage you to reach out to us first — we can usually identify the purchase and resolve the matter faster than a formal dispute. Our Billing Help page explains why Captivation Suite may appear on your statement. Nothing in this policy limits any right you may have under applicable law or the rules of your bank, card issuer, or payment provider to dispute an unauthorized or erroneous charge.

Changes to This Policy

We may update this Refund Policy from time to time. When we do, we will revise the “Last updated” date above. The refund terms that apply to any given purchase are those disclosed to you at the time of that purchase.

Contact Us

For refund questions or help with a charge, please contact: